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Timeframe
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Learner drops course prior to course start date
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Full refund (100%) of the amount paid reimbursed to the learner
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Learner drops course by Day 7
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80% refund of the amount paid reimbursed to the learner OR Thinkport credit in the amount paid to be used for future online course purchase on Thinkport.
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Learner drops course between Day 8 and Day 14
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Full Thinkport credit of the amount paid to be used for future online course purchase on Thinkport.
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Learner drops course after Day 14
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No refund or credit will be given
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This policy supersedes the policies of PBS TeacherLine and Johns Hopkins Center for Technology in Education (CTE).
Submitting Refund Requests
All requests for refunds must be made in writing. Requests must include learners’ full name, course title and order number. Submit request via email to:
teacherline@mpt.org
The date of the complete request and the start date of the course will determine what refund or credit, if any, shall be due. Refunds can be expected approximately 2-4 weeks after the request is submitted.
Please call (410) 581-4059 if you have any questions.
Refunds for Cancelled Courses
If a Thinkport course is cancelled, a full refund will be applied to the credit card used for purchase.
This refund policy applies to all online courses from Johns Hopkins Center for Technology in Education (CTE) and all local PBS TeacherLine courses taken through Thinkport.
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